Privacy Policy

Introduction

We – Tradesman near you Ltd – respect and value your privacy. We will only collect and use your personal data in ways described here, and in a manner consistent with our legal obligations and your rights under the law.

By clicking on “I agree with Terms&Conditions and Privacy Policy” during sign-up, or by visiting www.tradesmannearyou.co.uk, you accept the practices described in this Privacy Policy.

This Privacy Policy explains how we use your personal data: how it is collected, held, and processed. It also outlines your rights under data protection law.

If you have any questions about your personal information or this Privacy Policy, please contact us.

This policy is governed under the Data Protection Act 1998, its replacements, and the General Data Protection Regulation (GDPR). In some cases, we are required by law to collect certain personal information. Failure to provide this information may prevent or delay our ability to serve you or other customers.

What Personal Information We Collect

Information You Give Us

Job Publisher (Homeowner) may provide:

  • Full name or company name
  • Full address
  • Telephone number and email
  • Job description
  • Feedback text and rating of tradesmen

Tradesman may provide:

  • Full name or company name
  • Full address
  • Telephone number and email
  • Qualifications, job types, and service area
  • Responses to publisher feedback
  • PayPal account (to purchase job leads)

Technically Collected Information

  • Internet protocol (IP) address, browser type/version, OS, and technical data
  • Login information
  • Details about your visit (URL, session duration, page interaction, errors, etc.)
  • Phone number and call recordings when contacting customer service
  • Information from integrated social platforms (e.g. Facebook, Twitter) if linked

Information from Other Sources

We may receive information from third-party sources and add it to your user profile.

Legal Basis for Using Personal Information

We process your data under GDPR and related regulations. Legal bases include:

  • Performance of a contract with you
  • Your consent
  • Our legitimate business interests
  • Legal obligations (e.g. fraud prevention, tax reporting)

You always have the opportunity to opt-out.

Using Your Personal Information

We use your data for the following purposes:

  • Managing and maintaining your account
  • Personalizing and improving our services
  • Running analytics, testing, and surveys
  • Communicating changes to our Terms&Conditions or services
  • Fraud detection and prevention
  • Marketing and service-related communication
  • Legal compliance, including tax reporting and fraud response

Sharing Your Personal Information

We may share your information in the following cases:

  • Job Publishers: When posting a job, your full name, address, email, and phone number are shared with relevant tradespeople.
  • Tradespeople: When buying a lead, your name, trade categories, profile, and reviews are shared with the job publisher.
  • With your consent: You will be asked before your data is shared with third parties.
  • Search engines: We may share public-facing info like your name, services, and reviews for indexing.
  • Social media: Profile data and reviews may be displayed on platforms like Facebook or Twitter.
  • Payment processing: Payment data is handled by third-party providers (e.g. PayPal).
  • Legal requirements: If required by law, we may disclose your data.

Disclosure of Your Information

  • In the event of a business sale or acquisition, we may transfer your data to the buyer or seller.
  • If required by law or to protect the rights of Tradesman near you Ltd, our users, or third parties.
  • For fraud prevention or credit risk reduction in cooperation with relevant agencies.

Information Security and Storage

Your personal data is stored and transferred only within the UK, under GDPR protection.

  • Keep your account password confidential.
  • We implement technical, organisational, and physical safeguards and update them regularly.
  • In case of a suspected data breach, we will notify you and relevant regulators if required.
  • Transmission over the internet is not 100% secure; use the website at your own risk.

How Long We Keep Your Information

We retain your data as long as we maintain a relationship with you. After account cancellation or one-time use:

  • We keep your data for a minimum of 6 years, as required by UK tax laws.
  • We may continue to retain data to protect our legitimate business interests.

Your Rights

Under the Data Protection Law, you have the following rights:

  • Access your personal information
  • Request correction of inaccurate data
  • Request erasure of your data in certain situations
  • Receive your data in a portable format
  • Object to processing for direct marketing or automated decisions
  • Restrict processing in certain circumstances

To exercise any of your rights, please:

  • Email, call, or write to us with enough information to identify you
  • Provide proof of identity and address
  • Specify which data or request your inquiry concerns

Changes to the Privacy Policy

We may update this Privacy Policy if required by law or if our business practices change. Updates will be posted on this page and, where appropriate, emailed to you. Please review periodically for changes.

This Privacy Policy was last updated on 24th January 2021.

Contact Us

Tradesman near you Ltd is the data controller responsible for the personal data we collect and process.

If you have questions or concerns, please contact us at: contactus@tradesmannearyou.co.uk

The Data Protection Officer
Tradesman near you Ltd
31 Holland Rd, Spalding, PE11 1UL